Online Betting Help Suggestions
1.) Self-Exclusion from individual sites (South Africa only)
- Self-exclusion from individual sites, licensed in South Africa, can be done on most platforms themselves, under the responsible gambling page/tab. The length of exclusion ranges from 6 months to 5 years on most sites, with some sites offering permanent closure of accounts without the possibility of re-opening them, i.e. permanently deleting accounts.
- Self-exclusion from individual sites, licensed in South Africa, can also be achieved by contacting the service providers through their support departments. Their e-mail addresses and/or “chat to agent” options are given on the platforms.
- Self-exclusion from individual sites, licensed in South Africa, can also be done through the gambling board responsible for issuing a particular service provider’s gambling license, for example, Hollywoodbets is licensed by the KZN Gambling Board, Betway is licensed by the Western Cape Gambling Board, etc.
- Self-exclusion from all sites, licensed in South Africa, can be done through some gambling boards by requesting a National Ban, for example the Western Cape Gambling, offers this service. Others, like the Gauteng Gambling Board, does not offer this service and only helps with a provincial ban.
- Certain service providers, for example, LottoStar offers the service to nationally self -exclude oneself with their help (see attached form as an example). One needs to contact their support department for assistance in doing so.
- It should be noted that it is illegal to bet on any international sites. However, if one does this, you can request a ban from those service providers directly or from the boards they are licensed with.
- It is strongly recommended that even if one has a self-exclusion in place, that a gambling blocking software such as Gamban, Gamblock, etc. be used as well since new betting sites appear frequently.